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Shane Ketterman
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Join date: Dec 16, 2024
About
Shane is the founder of the Customer Success Institute, an organization dedicated to establishing the gold standard for excellence in Customer Success Management.
With over a decade of experience in Customer Success and Client Management, Shane has honed a deep understanding of what it takes to drive customer satisfaction, loyalty, and business growth.
Shane's professional journey includes earning an MBA and running a successful small business, where his expertise in Customer Success directly contributed to sustained growth and profitability. His hands-on experience has given him a unique perspective on how cultivating meaningful customer relationships can transform businesses of any size.
Posts (9)
Mar 4, 2025 ∙ 4 min
Preparing for the AI-Driven Future: Must-Have Skills for Aspiring Customer Success Managers in 2025
The Future of CSMs: Job Market Trends and Required Skills for 2025
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Feb 24, 2025 ∙ 4 min
The Pros and Cons of Paid vs. Free Customer Success Training: Why Quality Matters
The Pros and Cons of Paid vs. Free Customer Success Training: Why Quality Matters
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Feb 24, 2025 ∙ 4 min
Why Customer Success Training is the Key to Reducing Churn and Boosting Revenue in 2025
Did you know businesses with strong customer success teams see 5-10% higher retention rates?
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